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RETURNS AND REFUNDS

CHANGING AN ITEM:

If your order has already been shipped, we invite you to wait until it arrives and then to contact our Customer Service to request its return. We would like to inform you that ,once your order is confirmed, your order can not be deleted.

RETURNING AN ITEM:

Before sending the item back to us you must contact our Customer Service to issue authorization for the return.

DIFFERENT ITEM received than THE ONE ORDERED:

Should the product received not be the same as the one you ordered, www.vincenzodeletto.com will take full responsibility for the return. You should contact our Customer Service which will issue authorization for the Return Service and make arrangements with the carrier to pick up the package at no extra cost to you. A new delivery bill will be issued and sent to you by email which you must print and attach to the package. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid to the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

IF You DON'T LIKE THE PRODUCT DELIVERED:

If you don't like the product purchased just contact our Customer Service to request authorization for a return and send the package back to the warehouse they were sent from at your own expense*. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid to the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

IF THE PRODUCT IS DEFECTIVE:

If the product purchased has any defects, then www.vincenzodeletto.com will be fully responsible for the return. You must contact our Customer Service and they will issue authorization for the Return Service and organize a carrier to pick up the products at the address you indicate at no extra cost. A new delivery bill will be issued and sent to you by email which you must print and attach to the package to be returned. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

CHECK DELIVERY STATUS OF THE RETURN:

If you have the number of the delivery bill you can track the shipment of the return on the carrier's website, otherwise by contacting our Customer Service it will be possible to check the status of the shipment.

SENDING A REFUND:

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 30 days.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Style number

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below:

I have read and agree to the Terms & Conditions