Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.EST) are usually processed the same day and the delivery is carried out in timeframes depending on the destination country. Shipments are Monday thru Friday only. For Saturdays, Sundays or holidays they will be made on the following work day.
DELIVERY TIMES AND COSTS:
All shipping from vincenzodeletto.com is always free!
Promotions will be indicated on the homepage www.vincenzodeletto.com
Order Date and Actual Ship Date:
The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and received by the carrier.
DELIVERY to ALTERNATIVE ADDRESSES:
www.vincenzodeletto.com can deliver to an alternative address but you just need to provide the delivery address. For security reasons, www.vincenzodeletto.com cannot deliver to post boxes.
TRACK THE DELIVERY STATUS:
As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details.
IF You are not Home for Delivery or AT THE ADDRESS INDICATED FOR THE DELIVERY:
After several failed delivery attempts, your goods will be placed in stock at the couriers warehouse awaiting pick-up or delivery instructions by you. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.
COURIER CONTACT BEFORE DELIVERY:
It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.